سياسة الاستبدال والاسترجاع

Return and Exchange Policy: In case of missing order: The missing order will be sent by Uven Store after verifying the deficiency by the customer. In case of excess order: The customer contacts the store's technical support, and the technical support sends a return slip to the customer to deliver to the shipping company specified by the store, and the store bears the full cost of the return. In case of product replacement and return: Products can be replaced and returned within a maximum of 3 working days from the arrival of the order to the customer, provided that: 1- they are in their original condition. 2- the customer bears the return costs. 3- coffee crops are not exchanged or returned after purchase except if a different crop than the invoice is received. In case of receiving a wrong or different product: Uven Store bears the cost of recovering the product for free and delivering the correct product, provided that the product is in the same original condition in which the customer received it without damage or deterioration.